Shipping & Returns
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer free worldwide shipping when your order is over $99USD and we ship utilising global postal networks and where possible, will use epacket. For orders under $99USD, shipping is charged at $7USD.
How long does my order take?
This all depends on where the item is dispatched from and which country the item is going to. As a general rule, the average shipping time at the moment is 3 to 4 weeks. However, we allow up to 75 days before we would consider an item as lost, see below for more information.
Where is my order shipped from?
Orders are fulfilled from warehouses in Australia, China, France, Spain and the United States. The dispatch location depends on the where the stock is located and may change from time to time. Please contact us if you would like to know the specific dispatch warehouse of an item.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Little Pea Shop is not responsible for these charges if they are applied and are your responsibility as the customer.
Item not delivered yet or is lost?
Shipments that are not delivered within 75 days of dispatch are covered by our complimentary transit insurance. After 75 days, we can issue you a full refund or resend a replacement. Please note, that you need to contact us no later than 90 days after shipment to activate this insurance. We are unable to refund or replace before this 75 day mark. You can contact us at firstname.lastname@example.org.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Why did my order come in unbranded packaging?
We are doing our best to look after the environment by not adding unnecessary packaging and shipping costs. We ship directly from our suppliers to you to save extra transportation and we also use our suppliers packaging to save double packaging products. This might not be what you are expecting but we hope you understand this small change in packaging to help the planet.
Please see our refunds policy page here: https://bearspetshop.com/policies/refund-policy