Money Back Guarantee

We promise your money back if the item you received is not as described (that is if the product is different from the description or photos presented in the product listing) or if your item is not delivered within 80 Days of dispatch. We will simply refund you in full! This promise is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

Simply contact hello@bearspetshop.com with your order number and details of the product if it was received not as described (please include any photos that show the discrepancies). Please also contact us if it's been 80 days since your order was dispatched and it hasn't arrived.